Not a voicemail. Not a message-taking service. A trained receptionist for your business that answers every call, qualifies the job, books the appointment, and alerts your team — while you're on a roof, under a house, or asleep.
A homeowner calls at 9:40pm about a dead furnace. Instead of six rings and a beep, they're greeted by name of your business, asked the right qualifying questions, offered real appointment windows, and booked — with a confirmation text in their hand before they hang up. Your team wakes up to a scheduled job, not a maybe-voicemail.
Who needs it: contractors whose office can't physically catch every ring — solo operators, seasonal-surge businesses, and anyone whose after-hours calls currently go to a competitor. Why IRIEQ: because we treat answering as revenue infrastructure, not a gadget — documented rules, tested boundaries, escalation paths, and honest reporting on every call handled.
Voicemail after hours. Missed rings during the rush. An answering service that scribbles a name. Follow-up that depends on whoever remembers.
Every call answered in your business's name. Jobs qualified, addresses captured, urgency flagged, appointments requested and confirmed — automatically logged.
Calls handled, after-hours saves, bookings created, and escalations — in your monthly report, in plain dollars-and-jobs language, verified against real records.
The receptionist identifies itself honestly and sounds professional — no tricks, no pretending. What your callers actually care about is getting a fast, helpful answer and a booked time slot. That's what they get, at 2pm or 2am, in your business's name.
It will never diagnose equipment, give repair instructions, quote prices you haven't approved, promise arrival times, or treat a gas odor, carbon monoxide concern, smoke, or electrical danger as a routine call — those trigger your approved safety language and immediate escalation. Boundaries are tested against 18 scenarios before launch, every account, no exceptions.
It replaces the version of an answering service that just takes a name and number. This one answers questions from your approved knowledge base, qualifies the job, captures the service address, gauges urgency, offers real appointment times, books the request, and notifies your team — then logs everything so nothing depends on a sticky note.
As a standalone: $750 setup and $297/month, plus transparent usage. Inside the full Revenue Engine™ it's part of the $2,000 / $597 flagship tier. Compare either against one missed $2,000 job and the math gets simple fast.
Phase one is live within 48 hours of onboarding — after your service rules, escalation contacts, and approved answers are documented and the receptionist has passed our full pre-launch scenario gauntlet. We don't put anything on your phone line that hasn't been tested like it's our own.